Our cancellation and refund policy for jewelry and clothing is simple: Once the order is placed it cannot be cancelled . All sales are final and we cannot accept any items that have been worn or used. If you receive an item that is damaged or defective, parcel opening video is must for return, please mail us to hafstrendscare@gmail.com with your opening video and order number in immediately after parcel delivered so that we can take the product return and settle your refund amount to you within 5 to 10 days . We value your satisfaction and strive to provide you with excellent customer service.